Retoply LLC wants you to be satisfied with your purchase of footwear and apparel. If you need to return any item for any reason, please carefully read the following return policy:
Return Request Period
You may request a return within 7 days of receiving the item. Please be sure to submit your return request within this period.
Return Conditions
The item must be in brand new condition, unworn, unwashed, and in its original packaging and tags intact (including opened and unopened items).
Returned items must not have any stains, scratches, odors, or other damage caused by the customer.
Please include proof of purchase (such as an invoice or order confirmation email) with your return.
Return Process
Please submit a return request through our customer service contact information, providing your order number and reason for return.
Once your return request is approved, we will provide a return address and relevant instructions.
Please pack the item properly to ensure it is not damaged during transportation.
Refund Processing
After confirming that the return meets the return conditions, we will process the refund within 7-10 business days of receiving the returned goods.
The refund will be returned via the original payment method. Processing time may be delayed depending on the policies of your bank or payment institution.
Shipping Costs
For returns due to quality issues or incorrect shipments, we will cover the shipping costs.
For returns due to personal reasons (such as incorrect size or dissatisfaction with the style), you will be responsible for the return shipping costs.
Special Items
Some specific items (such as clearance sale items) may not be eligible for return. Please read the relevant instructions carefully before purchasing.
Return Address: 4703 W 52ND AVE UNIT 408 DENVER CO 80212
Email: echo@retoply.com
support@retoply.com
Phone: (720) 768-0287
If you have any questions about the return policy or need further assistance, please feel free to contact customer service. Thank you for your support and understanding of our products!